Refund & Return Policy

Effective Date: [27-1-2026]

At Cene Fashion, customer satisfaction is our priority. This Refund & Return Policy explains the conditions under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns only if:

  • The item is unused, unworn, unwashed, and in its original condition

  • All original tags, labels, and packaging are intact

  • The return request is made within [7 / 14 days – choose one] of receiving the order

Items that show signs of wear, damage, or alteration will not be accepted.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale or discounted items

  • Innerwear or personal items (for hygiene reasons)

  • Gift cards

  • Items damaged due to misuse or improper handling

3. Return Process

To initiate a return, please contact us at:

📧 info@cenefashion.com

Include:

  • Order number

  • Reason for return

  • Clear images of the product (if requested)

Returns sent without prior approval may not be accepted.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original payment method

  • Shipping charges (if any) are non-refundable

Processing time may vary depending on your bank or payment provider.

5. Exchanges

We offer exchanges only for:

  • Defective items

  • Incorrect items sent by us

Exchanges are subject to stock availability.

6. Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear images.
We will arrange a replacement or refund at no additional cost.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We are not responsible for lost or delayed return shipments

8. International Orders

For international orders:

  • Customs duties and taxes are non-refundable

  • Return shipping costs must be covered by the customer

9. Right to Refuse Returns

Cene Fashion reserves the right to refuse returns that do not meet the conditions outlined in this policy.

10. Policy Updates

We may update this Refund & Return Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Us

For return or refund inquiries, contact us at:

Cene Fashion
📧 Email: info@cenefashion.com